Last updated: October 2026
Every Horizon piece is printed for you after you order. Because of that, we don't accept returns for change of mind, but we'll always make it right if something arrives damaged, defective, misprinted, or wrong, and we offer a one-time size or color exchange on unworn items.
We currently ship to addresses in all 50 U.S. states and Washington, D.C. We do not ship internationally at this time.
Each item is made to order by our print partner. Plan on:
Most orders arrive within 1–2 weeks. Holidays, new drops, and the end of a giveaway can add a few days. Orders with several items may arrive in separate packages.
If your order will be significantly delayed, we will email you with a new estimate, and you can choose to cancel for a full refund.
The $75 minimum is based on your merchandise subtotal after any discounts, before taxes. Your shipping cost is always shown at checkout before you pay. When your order ships, we will email you a tracking number.
Need to change a size, color, or address, or cancel? Email info@horizonprizeco.com within 12 hours of ordering. Once an order has gone into production, it can no longer be changed or canceled.
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address that was entered at checkout, but we will do our best to help.
If your item arrives damaged, defective, misprinted, or isn't what you ordered, email info@horizonprizeco.com within 30 days of delivery with:
We will send you a free replacement or a full refund, including shipping, whichever you prefer. In most cases you won't need to send the item back.
Ordered the wrong size or want a different color? You can exchange an item once for the same product in a different size or color if:
To start an exchange, email info@horizonprizeco.com with your order number and the size or color you want. We will reply with return instructions and our return address. You cover the cost of sending the original item back. Once we receive and check it, we ship your new item at no additional charge.
Because every item is made to order, we do not offer refunds for change of mind, sizing, or ordering the wrong item. Please check the product details before you order, and use the exchange option above if the size or color isn't right.
Approved refunds (for example, for damaged items or canceled orders) go back to your original payment method. Depending on your bank, it may take 5–10 business days to appear.
Orders placed during an active giveaway follow the same shipping, exchange, and damaged-item policies as every other order, including the 30-day size and color exchange.
Refunds for change of mind are never available, during a giveaway or otherwise. If a giveaway awards entries for purchases, any order that is canceled, refunded, or charged back loses the entries it earned, as explained in that giveaway's Official Rules.
If tracking shows your package was delivered but you can't find it, check with neighbors and your local post office first, then contact the carrier. If tracking hasn't updated for 10 business days or more, email us and we will work with the carrier to find it or send a replacement.
If something is wrong with your order, please email us at info@horizonprizeco.com first. We respond quickly and can usually fix the problem faster than a bank dispute.
Questions about shipping, exchanges, or an order:
Horizon Prize Co.
info@horizonprizeco.com
HorizonPrizeCo.com
Nothing in this policy limits any rights you have under applicable law.